How to fix Discovery Plus app crashing issue

When looking for a streaming service, Discovery Plus is one of the greatest options because it can provide you with trendy episodes and movies that you can view at any time. With Discovery Plus as your streaming partner, you’ll get access to TLC, Food Network, HGTV, and more on-demand shows.

However, some users have reported that they are encountering a crashing issue. While the Discovery Plus app on your TV or mobile phone keeps freezing, pausing, crashing, or stopping, especially when you’re in the middle of a show, it’s irritating. The error is encountered by a lot of customers on their compatible streaming devices. This article will walk you through the troubleshooting procedures for resolving the Discovery Plus crashing issue.

DISCOVERY PLUS CRASHING ISSUE.

• Discovery Plus users are reporting a variety of troubles with the platform. One of the most common complaints is that the service crashes or fails to launch. Users are having difficulty loading videos, which prohibits them from watching their favorite shows.

CAUSES OF DISCOVERY PLUS CRASHING ISSUE

• Check out the list below for a list of possible causes for Discovery Plus crashes.

• It’s a hardware problem on your end.
• It could be due to an internet connection issue 
• Problem with the Discovery Plus server.

HOW TO FIX DISCOVERY PLUS CRASHING ISSUE

Solution #1: Power Cycle Your Devices

• Quit the Discovery Plus app on the device where you are watching 
• Switch off your device.
• Disconnect your modem and router 
• Wait at least one minute.
• Reconnect your router and modem.
• Turn your device on.
• Open the Discovery Plus app and check to see whether the problem persists.

Solution #2: Use a Different Device

• Connecting to a different streaming device to watch movies and TV shows on Discovery Plus can enable you to get over this playback issue. You can stream Discovery Plus using any of the devices listed below.

• Android devices running Android 5 or above
• Android TV is compatible with Android 5 and later.
• Fire TV or Fire TV Stick from Amazon 
• Apple TV Generation 4 and onwards
• iPad 3rd generation and onwards
• iPhone 6 and later models
• Roku Streaming Players 
• Samsung Smart TV 2017 and subsequent models 
• Xbox 360 Consoles (View at Microsoft Store)

Solution #3: Clear the Cache on Your Discovery Plus App

Clear Cache Via Android Device

• Navigate to Settings on your Android device.
• Select Apps 
• Then, select Installed Applications.
• Choose Discovery Plus
• Select Clear Cache.

Clear Cache Via iPhone/iPad iOS Device

• On your iPhone or iPad, go to the Settings menu.
• Select Discovery Plus.
• Choose Clear Cache.

Clear Cache Via Amazon Fire TV Stick

• Navigate to the Settings menu on your Amazon Fire TV device.
• Navigate to Apps & Notifications.
• Navigate to the Manage All Applications menu.
• Choose Discovery Plus.
• Select Storage.
• Choose Clear Data.
• Click the Clear Cache button.

Clear Cache Via Roku

• Navigate to the Main Screen of your Roku TV and select Home.
• On your remote, press the home button five times.
• Press the Up arrow.
• Press the Rewind button twice.
• Press the Fast Forward button twice.

Clear Cache Via Web Browser

• Navigate to Preferences on the browser you’re using to watch Discovery Plus.
• Choose Privacy and Security.
• Choose, Browsing History, and Cookies
• Click the Clear Cache button.

Solution #4: Log Out & Sign in Again to your Account on Discovery Plus App

• To begin, log out of your Discovery+ account by visiting the Account section.
• Select Manage Devices.
• Select all of the devices from which you want to sign out.
• You can sign back in after signing out.

Solution #5: Check Your Network Connection

• To stream Discovery Plus content, your Wi-Fi Internet connection must have a download speed of at least 2.5 Mbps, or 6.5 Mbps when streaming live sports TV.
• A speed test can be used to determine the speed of your Internet connection.
• If it is less than the minimum Mbps, you can strengthen your connection or contact your Internet service provider to discuss your choices.

Solution #6: Reinstall the Discovery Plus App

• You can try to uninstall the Discovery Plus app. Then reinstall it to see if it stops pausing, crashing, or freezing while you’re watching.

Conclusion:  Crashing issues on your streaming services can be irritating, which is why we created this article to help you fix the error and go back to watching Discovery Plus app.